Warranty Packages
Standard Warranty
All equipment is protected by a limited factory warranty. For most products, the warranty term is two years from shipment, unless specified otherwise. The warranty covers material and workmanship defects. Depending on the timing and mode of failure, we will issue a credit/refund, send a replacement unit, or repair the failed unit.
Warranty Options
Choose the right level of protection for your monitoring equipment.
Extended Warranty
Standardized extended warranty options for added confidence and cost control. Extend the two-year period to a total of three, four, or five years of coverage. The terms and conditions remain the same. Available for serialized equipment (sensors, loggers). Not available for consumables, cables, mounting, software, or services.
Comprehensive Coverage
Our premium offering for full peace of mind — even in the event of lightning, power surges, vandalism, or accidental damage. Available during the two-year warranty period, and also for three, four, or five total years. Available for serialized equipment. Not available for consumables, cables, mounting, software, or services.
Coverage Comparision
| Extended Warranty | Comprehensive Coverage | |
| Factory and Workmanship Defects | ||
| Accidental Damage | ||
| Acts of Nature | ||
| Intentional Damage | ||
| Other Unforseen Failures | ||
| Shipping | Standard | Standard |
Connect with a service associate
Europe
+49 831 5617 433
Europe Email
North America
800-949-3766 option 2
North America Email
China, India and Rest of World (ROW)
- China: +86 4006868899
800 840 6026
China Email - India: +91 6366 887213
India Email - RoW: +49 831 5617 433
RoW Email
Support that keeps your data flowing
Coverage that protects your monitoring network
Ott’s extended service plans provide predictable budgeting, guaranteed repair access, and reduced equipment downtime. With extended equipment warranties, comprehensive monitoring coverage, and sensor protection programs, you can focus on collecting high‑quality hydrologic data year‑round.
Frequently Asked Questions (FAQs)
It is a multi‑year warranty extension that protects against unexpected repairs and ensures equipment remains field‑ready.
New Sensors: Can be enrolled directly at the time of purchase.
Existing Stations: Most instruments currently in operation are eligible, provided they pass a brief technical health check.