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Access technical expertise

We partner with you to provide personalized support and trusted technical insight for long-term success.

Connect with a service associate near you
Europe

+49 831 5617 430
Europe Email

North America

800-949-3766 option 2
North America Email

China, India and Rest of World (ROW)

Remote Support Access

Download TeamViewer to allow our service team to securely connect to your computer and assist with troubleshooting.
Explore our full service solutions
Technical-Expertise-02

Global customer success with local support

Our global service network combines technical expertise, deep domain knowledge, and local support to deliver fast, consistent quality worldwide – so you can count on maximum uptime, quick issue resolution, and tailored solutions, wherever you operate.

Frequently asked questions (FAQs)
How do I request calibration, repair, or service for my device?
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What is the expected turnaround time for service or calibration?
How do I track the status of my service request or repair?
Who pays for shipping, and how do I arrange shipment for service?
Are loaner units available while my equipment is being serviced?
What should I do if my equipment is out of warranty?
How do I get technical support for software or database issues?
How do I obtain calibration certificates or compliance documentation?

Service resources

Onsite-Maintenance
Brochure
Consultation and Site Survey
We provide consultancy and site surveys either remote or on-site for new installations as well as ...
Download
Warranty-Information
Guide
Warranty Information

Review details about our standard warranty, optional extended warranty, and optional ...

Download
Consultation-Site-Survey
Brochure
On-Site Maintenance

Build a relationship with a fully trained OTT service engineer who will help improve system ...

Download

Technical Support Made Simple

Our support process is fast, straightforward, and focused on resolving your issue as quickly as possible. Here's how the process works.
1
Submit Your Request
Complete the form below with your product details and issue.
2
Connect With Our Team

An Ott technical support specialist reviews your request.

3
Receive Expert Assistance

We'll work with you to troubleshoot, answer your questions, resolve issues, or recommend next steps.

GET IN TOUCH

Contact our technical support team

Need technical assistance with your Ott equipment or monitoring solution?

Our team can help with troubleshooting, product support, maintenance questions, software issues, and service requests. Complete this form and an Ott technical support specialist will contact you.