Customer Care

Hach Hydromet Technical Support & Service
P.O. Box 389
Loveland, CO 80539

Tel: 800-949-3766 opt. 2
970-669-3050 opt. 2
Fax: 970-461-3921
E-Mail: techsupport@hachhydromet.com

Support Form

Training Seminars

Hach Hydromet hosts hands-on training seminars. The events include product and application training, presentation of proper calibration and preventative maintenance techniques, and the opportunity to evaluate and test the latest equipment.

Seminars provide the following:

• Greater understanding of how to obtain reliable and repeatable field data from Hydrolab equipment
• Free evaluation of your instrument with a Hach Hydromet Service Technician
• Guided, hands-on repair of your own instruments
• Flexible content that can be tailored to your specific needs

Contact us for more information or to request a seminar in your area.

Maintenance Information

Online maintenance checklist –GO>
Calibration videos – GO>

Calibration Videos & Transcripts

Click here to view or download Hydrolab sondes/sensors calibration videos
 

Tech Tips

Storage Tips When Hydrolab equipment is not in use, most sensors must be kept moist to prevent damage. We recommend using pH 4.01 buffer as a storage medium for both long and short term storage. After performing a slope calibration with pH 4.01, rather than discarding the buffer, save it to use as a storage medium. Although calibration standards should never be reused for calibration, used pH 4.01 buffer will be fine to use as a storage medium. In the absence of pH 4.01 buffer, clean tap water is second best. If field water must be used, replace it with a recommended medium as soon as the instrument is back at the lab. Do not use deionized water or allow the storage medium to freeze.

Click here for tech tips